FAQ's

Technical Questions

Q. What kind of internet connection do I need to watch Pilgrimage Online videos?

A. You will need a broadband connection (DSL, Cable, or Satellite) to watch our videos. Please contact your internet provider if you are unsure of your connection type.
You will need an internet download speed of a minimum of 1.5mbps to view the videos, or you may experience video and sound break ups. You can check your download streaming speed here: http://www.bandwidthplace.com/

Q. Which browser should I use?

A. You can use any browser you choose but please make sure it is up-to-date.
In order to view and use Pilgrimage Online properly you will need to download one of the following supported browsers for FREE (We recommend Google Chrome for the best experience):
Download Chrome – http://www.google.com/chrome
Download Firefox – http://www.mozilla.org/en-US/firefox/new/
Download Safari – http://support.apple.com/downloads/#safari
• Download Internet Explorer 9 – http://www.microsoft.com/windows/internet-explorer/default.aspx

Q. What are the system requirements to watch Pilgrimage Online videos?

A. If you’re using a Windows operating system:
•Operating System: Windows 7 or Windows XP with Service Pack 2
•1.6-gigahertz (GHz) or higher processor
•Internet Explorer 8 and 9, Firefox 3.6+, Chrome 12+
•512 MB of RAM
•Internet Connection of 5mbps to watch videos with HD.
•Internet Connection of 1.5mbps to watch videos without HD.
OR
If you’re using a Mac operating system:
•Operating System: Apple Mac OS X 10.5.7 or above
•Intel Core™ Duo 1.83 GHz or faster processor
•Safari 4+ or Firefox 3.6+
•1 GB of RAM
•Internet Connection of 5mbps to watch videos with HD.
•Internet Connection of 1.5mbps to watch videos without HD.
Support for mobile devices will be coming soon.

Q. Should I watch videos with HD (hi-definition) on or off?

A. You can test your bandwidth (download speed) here: http://www.bandwidthplace.com/. If your download speed is above 5 mbps then you should be able to watch the videos in HD. If your download speed is less than 5 mbps we recommend you watch the videos with HD turned off.

Q. Can I watch videos on ipad, iphone or other mobile devices?

A. Yes. Our videos use HTML5 video which is supported on all modern smart phones and tablets.

Q. Which media player is being used?

A. Our videos use Vimeo’s HTML5 media player.

Q. What should I do if the video or audio keeps stopping?

Q. What should I do if the video or audio keeps stopping?
A. There are so many variables that might be affecting this, but here are a few suggestions we recommend you start with:
· Try using a different internet browser, such as Safari, Google Chrome or Firefox.
· Please download the latest version of Flash: http://get.adobe.com/flashplayer/
· Close out all other applications which might be taking up bandwidth (email, other internet tabs or windows, Skype, etc.)
· If your internet connection is a little slow, try giving the video some time to buffer. To do this, click “play” and wait for the video to start, then click “pause” and wait for the video to buffer (maybe about 10 minutes while you are getting your mat and space ready). When you are ready to start, click “play” and it should have allowed the video to buffer. Please see our recommended system requirements above.

Q. Why won’t my login password save so I don’t have to renter it every time?

A. Check out this link for troubleshooting tips on this subject: http://support.mozilla.org/en-US/kb/usernames-and-passwords-are-not-saved

Q. When I am logged in to the site and then log on to a second device I get logged out from the original device. Is this normal?

A. Yes, our system is designed so that you can be logged into only one devise at a time.

Account Management Questions

Q: How do I change my account’s email address or password?

A. Click on YOUR MEMBERSHIP on the top of any page, then click Edit Profile under Your Account.

Billing Questions

Q: When can I cancel my subscription?

A: You are free to cancel your subscription at any time. If you decide to cancel, it’s effective immediately. However, you will still be able to continue viewing our premium content for the remainder of your paid period. There will be no refunds for any unused portion of your membership.
Please note that if you cancel at any time during your free-trial period you will not be charged.
You may cancel at any time by following the instructions below:  Click on YOUR MEMBERSHIP on the top of the page, click on theEdit Membership tab, and click Cancel Membership.

Q: What is the CVV code required from my credit card?

A: Check out this link for more information on CVV# : http://www.cvvnumber.com/cvv.html

Please note: to validate the new information, you might see an authorization charge, but it’s not an actual charge and no money will be extracted from your account unless a subscription fee is due.